Shipping and Return Policy

 

Thank you for choosing our products. To ensure you have a pleasant shopping experience, here are our shipping and return policies:

 

I. Shipping Policy

Shipping Coverage

We offer nationwide shipping. Please confirm your shipping address at checkout, and we will arrange the most suitable shipping service based on your location.

 

Shipping Costs

 

Shipping fees are calculated based on the weight, volume, and delivery address of your order. The system will automatically calculate and display the shipping fees at checkout.

Free shipping may be available for certain regions under specific promotional conditions. Please refer to the relevant offer details.

 

Shipping Time

 

Standard Shipping: Orders will be processed and shipped within 1-3 business days after payment confirmation. Delivery usually takes 3-7 business days, depending on the shipping address and logistics conditions.

 

Shipping Issues

 

In the case of unforeseen circumstances (such as bad weather or traffic accidents), shipping may be delayed. We will notify you as soon as possible and provide a solution.

If the product is damaged or lost during shipping, please contact us immediately. We will offer compensation or arrange a reshipment based on the situation.

 

II. Return Policy

 

If you are not satisfied with the product after receiving it, and the product is unused and undamaged, you may request a return within 7 days. The product must be returned in its original packaging with all labels intact and no signs of use.

The following items are not eligible for return:

Products that have been used or improperly handled.

Products that have been damaged due to customer misuse.

 

Return Shipping Fees

 

If the return is due to product quality issues or incorrect shipments, we will cover the return shipping costs.

If the return is due to personal reasons (such as changing your mind or not liking the product), the return shipping fee will be at the customer's expense.

 

Refund Process

 

Once we receive the returned item and confirm its condition, we will process the refund as quickly as possible. Refunds typically take up to 15 business days to be issued, and the amount will be credited back to the original payment method.

If a coupon or discount was used during payment, the refund will be based on the actual paid amount.

 

Quality Issues and After-Sales Service

 

If you encounter any quality issues with the waterproof fabric during use or find defects in the product, please contact us promptly. We will provide repair, replacement, or refund services based on the situation.